Shipping & Returns
DELIVERY
We deliver Sydney wide and selected surrounding suburbs. Delivery takes place between 11.30am to 6pm on the day selected. We are unable to specify an exact time for delivery. The $15 or more delivery fee is payable in addition to the cost of your order and will be charged at check-out if you live over 30km from our kitchens.
Whilst every effort is made to adhere to the above delivery schedule, we use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in slight delays in the above time frames. We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your goods arrive on time and in perfect condition.
If there is no one to accept a delivery at the specified address and time, the order may be left at the door (if it is safe to do so). Please note we will not be responsible for melted products as it is the customers responsibility to attend to the desserts. If there is no where safe to leave the cake or the driver can not access a building, the number registered with the order will be contacted. If the customer can not be contacted, the cake will be returned to Macaron Delights and a re delivery fee will apply.
Should the delivery address supplied by the customer be incorrect or insufficient details (including contact details) are provided, Macaron Delights cannot accept any responsibility. It is the obligation of the customer to supply accurate details at the time of order.
If we are supplied with an incorrect address or the customer wishes to change the address on the day of delivery, the cake will be re-directed back to Macaron Delights and a re delivery fee will apply.
If in any case, the customer does not want a re delivery, the customer will receive a partial refund (50%) of the cost of the cake and any addition add-ons purchased as a store credit, but not the delivery fee .
If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. Macaron Delights will not take any responsibility for this as it is the customers responsibility to ensure sufficient delivery details are provided.
Australia Wide Delivery Terms And Conditions
WE DELIVER WITH EXPRESS AUSTRALIA POST, AUSTRALIA-WIDE FOR INTERSTATE RANGE ONLY .
Macaron Delights Ships Interstate Orders On The Date Selected At Checkout for interstate orders .
To be safe, we recommend choosing an earlier date by which you would be happy for the gift to arrive.
DELIVERY TIME & FEES.
Same day dispatch to Sydney Metro, Melb, Bris, Canb, Perth, NSW cities.
1-3 Business Day Delivery time frame to all major cities .
Please note delivery times can be impacted by current restrictions due to COVID 19 and during seasonal periods.
SHIPPING INFORMATION AND COMMONS QUESTIONS.
1. We deliver our gifts throughout AUSTRALIA with Express Australia Post
2. We do not deliver on Saturday’s and Sunday’s
3. We send our gifts with Express Australia Post from Monday to Friday
4. During the warmer months, we do not send out gifts on Friday’s to avoid your gifts sitting in a warehouse over the weekend
5. We do not and cannot guarantee delivery dates due to unforeseen courier delays that are beyond our control.
SHIPPING INFORMATION AND COMMONS QUESTIONS.
1. We deliver our gifts throughout AUSTRALIA with Express Australia Post
2. We do not deliver on Saturday’s and Sunday’s
3. We send our gifts with Express Australia Post from Monday to Friday
4. During the warmer months, we do not send out gifts on Friday’s to avoid your gifts sitting in a warehouse over the weekend
5. We do not and cannot guarantee delivery dates due to unforeseen courier delays that are beyond our control.
WHEN WILL MY DELIVERY ARRIVE?
We freshly bake and ship our gift boxes Mondays to Fridays, and will do our best to ship your order asap.
Please note that deliveries to Western Australia, Northern Territory, Christmas Island or remote rural areas may sometimes take 1-5 business days.
During the warmer season to avoid your sweet gifts sitting in a warm warehouse across the weekend.
Sometimes we may need to hold an order back due to holiday long weekend, or extreme weather, in which case we will notify you.
Large volume orders and peak periods may take longer, in which case we will notify you.
CANCELLATIONS AND REFUNDS
For orders that have not yet been delivered only:
We accept cancellations and will provide a full refund if orders are cancelled 2 business days prior to the specified delivery date, and if the Bakers have not started preparing the order. If an order is requested to be cancelled within 2 business days, a $25 administration fee is applied. The customer will receive the full refund less the fee. Orders cannot be cancelled on the day of delivery.